Checklist
Ten questions to ask
- Are your technicians IICRC-trained or certified?
- Will I get an itemized written estimate before tear-out?
- Will you give me a daily drying log with readings and equipment counts?
- How long do you expect drying to take, and how will we know it’s done?
- Are repairs included, or is that a separate estimate?
- Do you bill my insurer directly, and what will I owe?
- What will you remove, and why?
- If you find mold, who handles it? (In Texas, larger mold jobs need separate licensed assessment and remediation companies.)
- Do you carry liability insurance?
- What happens if I need to stop or change companies?
Warning signs
Warning signs
- Asking about your deductible before looking at the damage
- Pressure to sign an agreement or insurance check endorsement on the spot
- No itemized estimate, only a lump sum
- Fear-selling about mold on a fresh, small leak
- Refusing to share moisture readings
Referrals
About plumber and insurer referrals
Plumbers and insurers often recommend restoration companies. That company may be good, but you’re not obligated to use it. For smaller jobs, a second opinion on scope is reasonable.
About this site: calls to (972) 947-2040 are connected with an independent restoration provider serving Richardson. Ask them every question above. How we work.
FAQ
Choosing a company FAQs
How do I choose a water damage restoration company?
Look for IICRC-trained technicians, an itemized written estimate, a daily drying log, clear answers on whether repairs are included, and no pressure to sign over your insurance check. Ask who handles mold if it’s found, since Texas requires separate licensed companies for larger mold jobs.
Do water damage companies need a license in Texas?
Texas licenses mold assessment and remediation through TDLR, and those rules apply to larger mold jobs. Ask any restoration company about its certifications, insurance, and which TDLR-licensed firms it uses if mold work is needed.
Should I use the company my insurer recommends?
You can, and it may simplify billing, but the choice is yours. Whoever you use, insist on an itemized estimate and daily drying records.
Sources for this page
Last updated October 2026.
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